VeetFlow Logo

VeetFlow

Terms of Service

Last updated: December 2024

Terms of Service

VeetFlow Technology

Last Updated: January 7, 2025

Effective Date: January 7, 2025

Welcome to VeetFlow! By accessing or using our AI-powered customer service chatbot platform, you agree to be bound by these Terms of Service. Please read them carefully before using our Services.

1. Acceptance of Terms

By creating an account, accessing, or using VeetFlow's services (the "Services"), you agree to comply with and be legally bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our Services.

2. Description of Service

VeetFlow provides an AI-powered customer service chatbot platform that enables businesses to:

  • Create and deploy intelligent chatbots for customer support
  • Integrate with multiple AI providers (OpenAI, Google AI, Anthropic Claude)
  • Connect with third-party services and CRM systems
  • Analyze customer interactions and generate insights
  • Customize chatbot behavior and appearance

Our Services are provided on a subscription basis with various pricing tiers and features.

3. User Accounts

You are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Ensuring that your use complies with all applicable laws and regulations

4. Acceptable Use Policy

You agree NOT to use our Services to:

  • Violate any laws, regulations, or third-party rights
  • Transmit harmful, offensive, or illegal content
  • Harass, abuse, or harm other users
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of our Services
  • Use our Services to develop competing products or services
  • Reverse engineer, decompile, or disassemble any part of our platform
  • Scrape, mine, or extract data without explicit permission

Violation of this policy may result in immediate suspension or termination of your account.

5. Third-Party Services

5.1 Integrated Services

Our platform integrates with various third-party services and APIs to enhance functionality and provide comprehensive features. Current and planned integrations include, but are not limited to:

  • Payment Processing: Stripe for secure payment transactions
  • AI Service Providers: OpenAI, Google AI (including Gemini and other Google Cloud AI services), Anthropic Claude, and other artificial intelligence platforms
  • Social Media Platforms: Meta Platforms Inc. (Facebook, Instagram, WhatsApp Business API), and other social media services
  • Communication Services: Email providers, SMS gateways, and messaging platforms
  • Analytics and Monitoring: Third-party analytics, monitoring, and performance tracking services
  • Cloud Infrastructure: Cloud hosting, storage, and computing services
  • CRM and Business Tools: Customer relationship management systems and other business integration tools
  • ERP Systems: Enterprise resource planning platforms and business management software
  • Accounting and Financial Services: Accounting software, invoicing systems, and financial management tools

5.2 Third-Party Terms and Policies

You expressly acknowledge and agree that:

  • Separate Agreements: Each third-party service has its own terms of service, privacy policies, data processing agreements, and acceptable use policies that govern your use of such services
  • Direct Relationship: You may be required to create accounts directly with third-party providers and agree to their terms independently
  • Compliance Obligation: You are solely responsible for complying with all third-party terms and policies when using integrated services through our platform
  • API Usage Limits: Third-party services may impose their own usage limits, rate limits, quotas, and restrictions that may affect your use of our Services
  • Cost Pass-Through: Some third-party services may result in additional charges that will be passed through to you or included in your subscription tier

5.3 Disclaimer of Third-Party Service Liability

VeetFlow expressly disclaims all liability and responsibility for:

  • Service Availability: The availability, reliability, uptime, or continuity of any third-party service
  • Service Performance: The functionality, performance, quality, accuracy, or suitability of third-party services for your particular needs
  • Data Handling: How third-party services collect, process, store, use, or share your data or your customers' data
  • Service Changes: Any modifications, updates, deprecations, or discontinuations of third-party services or APIs
  • Policy Changes: Changes to third-party terms, policies, pricing, or requirements that may affect your use of our Services
  • Service Actions: Any actions, errors, omissions, or misconduct by third-party service providers
  • Data Breaches: Security incidents, data breaches, or unauthorized access occurring within third-party systems
  • Content and Output: The accuracy, legality, appropriateness, or quality of content or outputs generated by third-party AI services

5.4 Integration Failures and Service Interruptions

You acknowledge and accept that:

  • Technical Issues: Integration failures, API errors, service disruptions, or technical incompatibilities may occur beyond our reasonable control
  • No Guarantee: We do not guarantee uninterrupted access to any third-party service or integration
  • Troubleshooting: We will make commercially reasonable efforts to diagnose and resolve integration issues, but we cannot guarantee resolution timeframes
  • Alternative Solutions: We may offer alternative solutions or workarounds if a third-party integration becomes unavailable
  • No Refunds for Third-Party Issues: Service credits or refunds will not be provided for disruptions caused solely by third-party service failures, unless otherwise specified in your service level agreement

5.5 Data Sharing with Third Parties

By using our Services with third-party integrations, you authorize us to:

  • Share Data: Share necessary data, including customer interactions, conversation logs, user information, and configuration data with third-party services to enable functionality
  • API Calls: Make API calls to third-party services on your behalf using your API keys or authentication credentials where applicable
  • Data Processing: Allow third-party services to process data in accordance with their respective privacy policies and data processing agreements
  • Cross-Border Transfers: Transfer data across international borders as required by third-party service locations and infrastructure

You represent and warrant that you have obtained all necessary consents and permissions from your customers and end-users for such data sharing and processing.

5.6 Your Responsibilities

When using third-party integrations, you are responsible for:

  • Account Setup: Creating and maintaining accounts with third-party providers as required
  • API Keys and Credentials: Securely storing and managing API keys, authentication tokens, and other credentials
  • Configuration: Properly configuring integrations and ensuring settings comply with third-party requirements
  • Monitoring Usage: Monitoring your usage of third-party services to ensure compliance with usage limits and quotas
  • Costs: Paying all fees charged by third-party providers for services consumed through our platform
  • Compliance: Ensuring your use of third-party services complies with all applicable laws, regulations, and industry standards
  • Content Review: Reviewing and approving AI-generated content before deployment to ensure accuracy and appropriateness

5.7 Modifications to Integrations

We reserve the right to:

  • Add or Remove: Add new third-party integrations or discontinue existing ones at any time
  • Update Requirements: Modify integration requirements, configurations, or compatibility as needed
  • Version Updates: Update to newer versions of third-party APIs or services
  • Notice Period: Provide reasonable notice (typically 30 days) before discontinuing material integrations, except in cases of third-party service termination, security concerns, or legal requirements

5.8 Proprietary Rights

All intellectual property rights in third-party services remain the exclusive property of their respective owners. Nothing in these Terms grants you any rights to third-party trademarks, logos, trade names, or other proprietary information except as necessary to use the integrated services through our platform.

6. Payment and Subscription

Our pricing terms include:

  • Subscription Plans: Monthly or annual billing cycles
  • Payment Methods: Credit card, debit card, or other approved methods via Stripe
  • Automatic Renewal: Subscriptions renew automatically unless cancelled
  • Refund Policy: Refunds are provided at our discretion on a case-by-case basis
  • Price Changes: We reserve the right to modify pricing with 30 days' notice
  • Taxes: You are responsible for all applicable taxes

7. Intellectual Property

7.1 Definitions

  • "Customer Data" means all data, content, and information (including personal data of End-Users) that you or your End-Users submit, post, or transmit through our Services, including conversation logs, chatbot configurations, and uploaded documents.
  • "Service-Generated Data" means any data that is derived from the use of the Services, which is anonymized and aggregated, and does not identify you or any individual. This includes usage metrics, performance data, and analytics.

7.2 Ownership and License

  • Ownership of Customer Data: You retain all right, title, and interest in and to your Customer Data. We do not claim any ownership rights to your Customer Data.
  • License to VeetFlow: You grant VeetFlow a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, and process Customer Data solely for the purposes of providing, maintaining, and improving the Services for you.
  • AI Model Training: We will not use your Customer Data to train our general or shared artificial intelligence models. You may be offered an option to opt-in to share data for model improvement in the future, which would require your explicit consent.
  • Ownership of VeetFlow Property: We retain all right, title, and interest in and to the Services, our software, AI models, Service-Generated Data, and all related intellectual property rights.

8. Data Security and Privacy

We take data security seriously and implement industry-standard measures to protect your information. However, you acknowledge that no system is completely secure. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data. You are responsible for securing your account credentials and any API keys provided to you.

9. Disclaimer of Warranties and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEETFLOW AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM (i) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (iii) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL VEETFLOW'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless VeetFlow, its officers, directors, employees, and agents from any and all claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from or related to your use of our Services, your violation of these Terms, your infringement of any third-party rights, or your Customer Data.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that may materially affect your use of the Services. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

12. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you:

  • Breach these Terms of Service
  • Engage in fraudulent, illegal, or abusive activities
  • Fail to pay subscription fees in a timely manner
  • Pose a security risk to our platform or other users

Upon termination, your right to use the Services will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You may delete your account at any time through your account settings, which will result in the deletion of your Customer Data in accordance with our data retention policy.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. You irrevocably agree that the courts of Kuala Lumpur, Malaysia shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms.

14. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (AIAC) in accordance with the AIAC Arbitration Rules. The seat of the arbitration shall be Kuala Lumpur, Malaysia. The language of the arbitration shall be English.

15. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by email or through a prominent notice on our website at least 30 days before the new terms take effect. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

VeetFlow Technology

Email: legal@veetflow.com

Website: https://veetflow.com

17. General Provisions

17.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any Data Processing Addendum, constitute the entire agreement between you and VeetFlow regarding the use of our Services and supersede any prior agreements or understandings.

17.2 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, or accidents.

17.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

17.4 No Waiver

The failure of VeetFlow to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.5 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null. We may freely assign or transfer these Terms without restriction.