Frequently Asked Questions

VeetFlow Chat is an AI-powered customer service platform that automates support through WhatsApp. It uses advanced natural language processing to understand and respond to customer queries 24/7, improving resolution speed and customer satisfaction.

Our AI learns from your knowledge base, FAQs, and past conversations to provide accurate responses. It can handle multiple conversations simultaneously, route complex queries to human agents, and continuously improves through machine learning.

Absolutely! You have full control to train the AI with your specific business data, brand voice, and response templates. The Brain (AI Configuration) interface makes it easy to update and refine responses without any coding required.

VeetFlow Chat supports 50+ languages including English, Spanish, French, German, Portuguese, Chinese, Japanese, and many more. The AI automatically detects the customer's language and responds accordingly.

Most businesses are fully operational within 24-48 hours. Our onboarding process includes: connecting your WhatsApp Business account, uploading your knowledge base, training the AI, and running test conversations before going live.

Yes, security is our top priority. We use enterprise-grade encryption (AES-256), are fully GDPR and SOC 2 compliant, and store data in secure cloud infrastructure. Your customer data is never shared with third parties or used to train public AI models.

Our comprehensive dashboard tracks conversation volume, response times, resolution rates, customer satisfaction scores, AI accuracy metrics, agent performance, peak hours, and more. All data is available in real-time with exportable reports.

Yes! VeetFlow Chat integrates with popular CRM systems, helpdesk platforms, Google Calendar, Shopify, WooCommerce, and other business tools through our Pipes (Integrations) feature. We also offer API access for custom integrations.

When the AI encounters a query it can't confidently answer, it seamlessly hands off the conversation to a human agent with full context and conversation history. You can also set custom triggers for automatic escalation based on keywords or sentiment.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can test the AI with real conversations and see the results before committing to a paid plan.